Stop guessing your customer's needs.

We'll tell you exactly what they ask for.

In D2C, giving your customers what they want is vital to the success of your brand. We use machine learning to make it simple, affordable, and stress-free.

No cost, no commitment, limited time only

Tailor your product to your customer, 
Not the other way around. 


Using an AI engine, we equip you with insights drawn from your customers to directly address needs left unfulfilled by competitors in the market. Click here to learn how we do it.

Market Gap Analytics with a Cutting Edge Analysis Engine

Our AI engine integrates data scraping, machine learning, and natural language processing techniques to analyze e-commerce products’ customer reviews, with two main goals:

1. To find and exploit market gaps across a product’s market
2. To extract high quality product intelligence from customer reviews

Learn more about the components of the engine below:

Our text classification model was trained on thousands of customer reviews to identify market gap language: a customers’ explicit desire for a product feature or capability that is not present in the current product listing.

Our sentiment analysis model classifies customer reviews as positive, neutral, or negative, allowing us to understand the sentiment associated with products and their features.

The engine’s NLP and data visualization component allows us to manage large amounts of data by breaking down groups of text and generating visualizations describing what the customer is saying.

Why EcomAI?

Traditional Customer Research
  •   Copycat Tactics
  •   Expensive Guesswork
  •   Scattershot Marketing
  •   Blind Feature Choices
  •   Risky Launches
  •   Shallow Surveys
  •   Reactive Fixes
EcomAI's Approach
  •   Customer-Driven Insights
  •   Fast, Data-Powered Analysis
  •   Focus on a Targeted Audience
  •   Precise Product Refinement 
  •   Uncover Unmet Needs
  •   Alleviate Product Pain Points
  •   Establish a Competitive Edge
No cost, no commitment, limited time only

Market Gap Analytics

Product Line Optimization Product Line Expansion
$250 & $75/hr
Free in open beta
$350 & $50/hr
Free in open beta

We analyze competitor customer reviews to pinpoint where they are failing to meet customer expectations, allowing you to strengthen your brand identity by directly addressing unfulfilled customer needs.

We identify products where there’s a gap between what customers want and what is currently offered, enabling you to confidently broaden your product range with offerings that meet real customer demands.

  • Set of clearly identified unmet customer needs
  • Product optimization plan designed to address unmet customer needs
  • Handover report detailing our methods, findings, data sources & recommendations
  • Featured case study on this website
  • Curated selection of potential products aligned with your brand ethos
  • Product expansion plan designed to exploit market gaps
  • Handover report detailing our methods, findings, data sources & recommendations
  • Featured case study on this website
No cost, no commitment, limited time only

Explore a Case Study

Product Line Expansion - Identifying a Market Gap in the Fishing Apparel Market

In this case study, we briefly demonstrate the process we use to find market gaps. We use the analysis engine to find a product with a distinct market gap within a set of fishing related e-commerce products.

Frequently Asked Questions

Who is this service most helpful for? 

EcomAI is ideal for direct to consumer brands looking to optimize or expand their product line, and increase brand presence. 


Can I use this service if I haven't launched my brand?

Absolutely. We will work with you to find a product, or series of products, that stand out in a competitive market, and give you a clear competitive advantage before you launch your brand.


Can I use this service if I don't have data for my product?

Yes. Our analysis engine collects customer reviews from a variety of sources, using natural language processing to ensure each customer review comes from a product that mimics your target product.


What does 'Join Beta' mean?

We are celebrating our beta launch, and are offering our services for free in exchange for feedback as we develop our product. During open beta, we will feature our case study with your brand on this website.

Join our Open Beta

We are seeking beta testers to provide input as we develop our service. For a limited time, our services are free in exchange for a case study featured on this website. To apply, please fill out the form below. For more information, send us an email at contact@ecomai.net.